1. General Conditions of Sale

Welcome to Neblinas! By placing an order with us, you agree to the following conditions of sale:

• Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you as soon as possible and offer an alternative or a refund.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.
• Pricing: All prices are listed in EUR and include applicable taxes. We reserve the right to change prices at any time without prior notice.

2. Shipping and Delivery

We strive to ensure your items arrive as quickly as possible:

• Processing Time: Orders are typically processed and dispatched within 2-5 business days.
• Shipping Time: Our standard shipping has an average expectancy of 9 business days. However, please allow up to 28 days for delivery, especially for remote locations or during peak seasons.
• Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. In case of multiple items, you might recieve multiple tracking numbers.
• Shipping Fees: Shipping fees are calculated at checkout based on your location and the weight of your order.
• Multiple items: All our items are shipped directly from the distributor. When you place an order for different items, be aware that they can be shipped at different times in multiple packages so delivery time may vary.

3. Warranty

We stand behind the quality of our products:

• Product Quality: Our distributors ensure that all our products meet high standards of quality before they are shipped.
• Warranty Period: All items are covered by a 30-day warranty from the date of delivery against manufacturing defects.
• Warranty Claims: If you believe your product is defective, please contact our customer service team within the warranty period. We will assess the issue and, if applicable, arrange for a repair, replacement, or refund.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase:

• Return Period: You may return any unworn, unwashed, and undamaged items within 14 days of delivery for a refund or exchange.
• Return Process: To initiate a return, please contact our customer service team here with your order number and reason for return. Once approved, send the items to the following address:

  Neblinas
  Rua D. António Valente da Fonseca, Loja 58
  5000-539 Vila Real
  Portugal

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.
• Exchanges: If you wish to exchange an item for a different size or color, please indicate this when initiating your return. Exchanges are subject to product availability and shipping costs must be handled by the customer.

5. Contact Information

If you have any questions or concerns regarding these conditions, please feel free to contact our customer service team here.

Thank you for shopping with us! We value your business and strive to provide the best service possible.